As our platform continues to evolve through its Beta testing phase, our engineering team is actively refining and optimizing the core architecture. To keep our community informed, we want to provide full transparency regarding how packages and balances are currently displayed, and how our team is handling interface discrepancies.
Beta Testing & Temporary Visual Glitches
Due to the complex infrastructure behind the platform, users may occasionally encounter temporary visual bugs or synchronization delays during the Alpha and Beta stages. These interface inconsistencies typically appear in one of two ways:
• Delayed Asset Loading: Certain assets or packages may not appear immediately upon connecting your account.
• Duplicated Balances: Packages or token amounts may temporarily appear doubled, tripled, or otherwise artificially inflated on your dashboard.
Actual Asset Value vs. Interface Discrepancies
Your underlying assets remain completely secure and unaffected by frontend display bugs. At the same time, any software or visual error occurring during the Alpha or Beta testing phases—such as duplicated packages or inflated figures—does not constitute rightful ownership or legal entitlement to those erroneously displayed amounts.
Unless your account involves private packages or custom platform deals (which follow their own dedicated terms and effective assets / tokens allocations), the true value of your holdings is strictly defined by the official specifications of the package(s) you purchased. Once interface synchronization is finalized, all account balances will accurately reflect your verified acquisitions made through STR Dome, overriding any temporary display miscalculations.
How to Report a Display Discrepancy
If your dashboard shows missing assets or inaccurate balance multiplications, our technical team can manually cross-reference and synchronize your account. To help us resolve your case quickly, please submit a support ticket with the following details:
1.Package Details: The exact name and tier of your purchased package(s), noting whether any were acquired through a private deal.
2.Transaction Hash (TxID): The specific on-chain transaction hash(es) confirming your purchase.
3.Account & Visual Proof: The email address or wallet address linked to your STR Dome purchase, accompanied by a screenshot of your current dashboard display.
Upon receiving this information, our team will verify your on-chain records against our core database to ensure your account reflects your exact, rightful balance. Thank you for your continued patience and support as we build and refine the platform.
